Shipping Policy


Shipping, Returns & Order Policy

Please read the following policies carefully before placing your order. By completing a purchase through Infinity Hair Mobb™, you acknowledge that you have read, understood, and agreed to the policies outlined below.

BUSINESS HOURS

 

Infinity Hair Mobb™ processes and ships orders Monday through Friday, 9:00 AM–4:00 PM EST, excluding weekends and recognized holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Order Processing

Please allow 3–7 business days for your order to be processed and shipped.

Processing time begins after your order has been successfully submitted and payment has been authorized.

During product launches, promotions, holidays, or periods of high order volume, processing times may be longer than usual.

Once your order has been successfully placed, you will receive an order confirmation email containing your order number. This email serves as your receipt of purchase.

Once your order ships, you will receive a separate shipping confirmation email with tracking information.

PLEASE NOTE: ORDER PROCESSING TIME IS SEPARATE FROM SHIPPING/TRANSIT TIME.

Shipping Carriers

Infinity Hair Mobb™ may ship orders through:

  • USPS

  • FedEx

  • DHL

  • Other authorized shipping carriers, when applicable

The carrier and shipping method available to you will be displayed during checkout.

We ship Monday-Friday. We do not ship on Weekends or Holidays 

Shipping Delays

Once an order has been shipped and tracking information has been issued, the package is in the possession of the selected shipping carrier.

Infinity Hair Mobb™ is not responsible for delays caused by the shipping carrier, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Carrier delays

  • Transportation delays

  • Incorrect or incomplete addresses

  • Operational disruptions

  • Holidays or weekends

  • Customs clearance

  • International shipping delays

  • Unforeseen carrier circumstances

Shipping estimates provided at checkout are estimates and are not guaranteed delivery dates unless specifically stated otherwise.

Infinity Hair Mobb™ cannot guarantee that an order will arrive within a carrier's estimated delivery window and is not responsible for carrier delays.

Lost, Stolen, & Delivered Packages

Once tracking information has been provided, customers are responsible for monitoring their shipment.

If tracking indicates that your package has been delivered, but you cannot locate it, please first:

  1. Check around your delivery location.

  2. Check with household members, neighbors, or building management.

  3. Contact the shipping carrier to report the missing package.

  4. Initiate a carrier investigation or claim when applicable.

Infinity Hair Mobb™ is not responsible for packages that are lost, stolen, or misplaced after the carrier confirms delivery to the shipping address provided at checkout.

We strongly recommend shipping orders to a secure location where someone is available to receive the package.

Signature Confirmation

For certain orders or shipping destinations, signature confirmation may be required upon delivery.

Customers are responsible for ensuring that someone is available to accept the package when a signature is required.

Failure to accept or claim a package may result in the package being returned to Infinity Hair Mobb™.

Returned & Unclaimed Packages

If a package is returned to Infinity Hair Mobb™ because it was:

  • Unclaimed

  • Refused

  • Undeliverable

  • Sent to an incorrect address provided by the customer

  • Not accepted when signature confirmation was required

the customer may be responsible for additional shipping costs before the order can be reshipped.

Infinity Hair Mobb™ reserves the right to require payment of applicable reshipping fees before sending the package again.

INTERNATIONAL ORDERS

Infinity Hair Mobb™ ships internationally where available.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Infinity Hair Mobb™ does not control the customs clearance process and is not responsible for delays caused by international customs authorities.

Customers are responsible for providing accurate contact and shipping information. We strongly recommend providing a valid telephone number for international orders in case the shipping carrier or customs authority needs to contact you.

Refund Policy

ALL SALES ARE FINAL.

Due to the nature of our products, Infinity Hair Mobb™ does not offer refunds.

All purchases are considered final once the order has been successfully submitted and payment has been processed.

Please carefully review your order before completing checkout.

Exchange Policy

Eligible merchandise may be exchanged within 5 calendar days of confirmed delivery, subject to the requirements below.

To qualify for an exchange, the product must:

  • Be unused

  • Remain in its original packaging

  • Be in original, resalable condition

  • Have all original bands, seals, and packaging intact

  • Not have been installed

  • Not have been washed

  • Not have been brushed or combed

  • Not have been cut

  • Not have been colored

  • Not have been chemically processed

  • Not have been altered or customized in any way

IMPORTANT:

If the original rubber band(s), security bands(s), or seals are removed, the product will be considered used and will not qualify for an exchange. 

Please inspect your hair carefully before removing any bands or altering the product.

If you are unsure about the length, texture, color, density, or overall appearance of the hair, we recommend consulting with your stylist before installing or altering the product.

Once the hair has been installed or altered in any way, the sale becomes final and the product is no longer eligible for an exchange.

Sale & Promotional Items

ALL SALE ITEMS ARE FINAL SALE.

Items purchased using:

  • Sale pricing

  • Promotional pricing

  • Discount codes

  • Coupon codes

  • Special offers

  • Promotional campaigns

  • Other discounted pricing

are not eligible for refunds or exchanges.

Please carefully review all sale and promotional purchases before completing checkout.

Exchange Request Policy

If your purchase qualifies for an exchange, please follow the process below.

STEP 1 — CONTACT US

Contact Infinity Hair Mobb™ within 5 calendar days of receiving your order.

Your request must include:

  • Full name

  • Order number

  • Phone number

  • Email address

  • Item you are requesting to exchange

  • Reason for the exchange

  • Item you would like to receive in exchange

DO NOT SEND YOUR PRODUCT BACK WITHOUT RECEIVING EXCHANGE APPROVAL.

STEP 2 — Receive Approval

If your request meets our exchange requirements, Infinity Hair Mobb™ will provide the appropriate return address and shipping instructions via email.

STEP 3 — Ship Your Return

Customers are responsible for all return shipping costs.

We strongly recommend using a shipping method that provides:

  • Tracking

  • Delivery confirmation

  • Proof of shipment

Infinity Hair Mobb™ is not responsible for merchandise lost or damaged while being returned to us.

STEP 4 — Provide Tracking 

Once your return has been shipped, provide the tracking number to the customer service email address provided in your exchange instructions.

STEP 5 — Inspection & Exchange 

Once the returned product has been received, it will be inspected to ensure that it meets all exchange requirements.

If approved, your exchange will be processed.

If the returned product does not meet our exchange requirements, the exchange may be denied.

Customers are responsible for applicable shipping costs associated with sending replacement merchandise.

Payment Policy

All purchases must be paid 100% upfront at checkout.

Infinity Hair Mobb™ accepts major credit and debit cards through our secure online payment processing system.

Your payment method will be charged once your order is successfully submitted.

Before completing your purchase, please carefully verify:

  • Product

  • Length

  • Texture

  • Quantity

  • Color, if applicable

  • Shipping address

  • Billing address

  • Email address

  • Phone number

  • Shipping method

Once an order has been submitted and payment has been processed, we cannot guarantee that changes can be made.

Order Cancellations

Because orders may begin processing immediately after purchase, we cannot guarantee that cancellation requests can be accommodated.

If a cancellation is approved before shipment, the customer may be responsible for any applicable payment-processing fees or other costs already incurred.

If a cancellation results in a temporary authorization hold by your financial institution, the timing of the release of those funds is determined by your bank or card issuer and is outside of Infinity Hair Mobb™'s control.

Fraud Prevention & Order Verification

Infinity Hair Mobb™ takes payment security and customer protection seriously.

To protect our customers and our business from fraudulent transactions, we reserve the right to verify orders before shipment.

Orders shipped to an address that differs from the billing address associated with the payment method may be subject to additional verification.

We reserve the right to:

  • Request additional verification

  • Delay shipment while an order is being reviewed

  • Cancel an order

  • Decline an order

  • Refund an order when appropriate

Any suspected fraudulent use of a payment method, unauthorized transaction, theft, or attempted theft of Infinity Hair Mobb™ merchandise may be reported to the appropriate authorities and prosecuted to the fullest extent permitted by law.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

Infinity Hair Mobb™ is not responsible for orders shipped to an incorrect address provided by the customer.

If an incorrect address is provided, contact us immediately. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Additional shipping fees may apply.

Product Inspection

We strongly recommend inspecting your order immediately upon delivery.

Before removing any original bands, seals, or packaging, verify that you have received the correct:

  • Product

  • Length

  • Texture

  • Quantity

  • Color, where applicable

If there is an issue with your order, contact Infinity Hair Mobb™ immediately and before installing, washing, brushing, cutting, coloring, chemically processing, or otherwise altering the hair.

Products that have been altered or installed are not eligible for exchange.

Customer Acknowledgment

By placing an order with Infinity Hair Mobb™, you acknowledge and agree that:

1. All sales are final and refunds are not offered.

2. Eligible exchanges must meet all requirements outlined in this policy.

3. Products that have been installed, washed, brushed, combed, cut, colored, chemically processed, customized, altered, or otherwise used are not eligible for exchange.

4. Removing original bands, seals, or security packaging may void exchange eligibility.

5. Sale and promotional items are final sale.

6. Customers are responsible for providing accurate billing and shipping information.

7. Shipping and delivery times may vary and are subject to carrier performance.

8. Infinity Hair Mobb™ is not responsible for carrier delays, weather delays, customs delays, or packages confirmed as delivered by the carrier.

9. Customers may be responsible for additional shipping charges associated with returned, refused, unclaimed, or undeliverable packages.

10. By completing checkout, you confirm that you have read and agree to these policies.

 Questions About Your Order

If you have questions regarding your order, shipping, or exchange eligibility, please contact Infinity Hair Mobb™ through the customer service contact information provided on our website.

We appreciate your business and thank you for choosing Infinity Hair Mobb™.

QUALITY. CONFIDENCE. INFINITE POSSIBILITIES.